Shopping & Payments
Some of our products come readily assembled and others require assembly. To find out, please refer to the Product Information section in individual product pages. For those that do not come pre-assembled, a step by step guide will be provided to make assembly easy and hassle-free. If you would like to have them assembled, you may opt for our Premium Delivery & Assembly service which includes choice room placement, plus unpacking the merchandise with full product assembly. Do note that this option does not include debris removal or moving of your existing or old furniture.
We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express, Diners Club and Discover) and Affirm. All payments are charged in USD. Please note goods will not be dispatched until full payment has been received by Kind & Woodi.
We are also pleased to inform that we do offer financing for your purchase with our financing partner, Affirm.
Unfortunately, we do not have self-collection services available at the moment. Sorry about that!
Sales tax is collected in select states as required by law.
You can see the exact sales tax on your order after entering your address information on the checkout page.
We are here to help!
You may write to us at contact@kindandwoodi.com specifying the parts you need and we will be able to assist you! (Please do provide us with images so that we can better identify the parts you require)
We’re excited to offer a range of financing options through our partnership with Affirm.
The application process takes place during checkout.
Most of our products are listed on our website, however we do carry some showroom exclusive products. For more information please contact us at: contact@kindandwoodi.com.
Shipping, Delivery & Assembly
Before placing an order
Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. This information is available on each individual product page. If our delivery partners are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose the products to be delivered at a later date, or the return shipping and 20% warehouse restocking fees if the order is cancelled. Upon arrival, our delivery partners will deliver your products based on the selected service options.
On the day of delivery
An authorized consignee over the age of 18 MUST be available at the delivery address during the scheduled delivery time window.
In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
Delivery lead times vary according to stock availability and your delivery location. This estimated delivery date range includes time taken for stock movement from manufacturing locations to our distribution warehouse and last mile delivery to your door. If there are any unforeseen delays after you’ve placed your order, we will contact you as soon as possible.
Want us to hold off your delivery date because your home is not ready? Simply place your order, then reply to your order confirmation email with any special requests. We strive to respond to your request within one business day.
If you have further questions about product lead times, please contact us.
If your order is shipped via UPS, you will not be contacted to schedule a delivery date.
Please track your order online to ensure that you are available to receive the delivery.
If your order is shipped via one of our specialized third-party furniture carriers, once they have received your order, you will be contacted with a delivery date and time frame for confirmation.
After your order has left our local warehouse, you will receive an email notification.
Depending on the type of delivery assigned to your order, you will either be provided with the tracking information or be contacted to confirm a scheduled delivery date. If you have any concerns about your delivery, please contact us.
Any concerns regarding your delivery must be notated on your Proof of Delivery Receipt before signing and reported to both Kind & Woodi as well our delivery partner when the delivery team is still on site.
Proof of Delivery Receipt (POD): Please notate any damages to cartons, property, or any product damage (for white glove services) before signing the POD. We recommend that you take photos to document the damage.
Order Change & Cancellation
You may change or cancel your order with no additional charges if you notify us before your shipment is processed.
Once your shipment is processed, any changes or cancellation from thereon will incur a 20% restocking fee.
Note: We are unable to accommodate order changes, cancellations and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item. For more info, view our Refunds policy.
Returns
Return requests can be made within 7 days of the date you’ve received your item. All returns will incur a 20% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee.
Please note that only items in as-new condition can be returned. We are also unable to accommodate returns, exchanges and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item.
To request for a return, contact us here.
For more info, view our Return & Refunds policy.